Locomote
Identified - We are still working on resolving the issue where some users may not be able to search or complete an online booking on the Locomote Corporate Travel Platform when using the latest mobile version of Google Chrome.
If you are experiencing issues, if possible please use the desktop version, another browser on your phone (eg. Safari for iOS, Firefox for Android) otherwise you can complete an offline booking. We apologise for any inconvenience.
Feb 15, 11:15 AEDT
Investigating - We are aware of an issue where some users may not be able to search or complete an online booking on the Locomote Corporate Travel Platform when using the latest mobile version of Google Chrome.
Our team is currently working on a fix to resolve this as soon as possible. If you are experiencing issues, if possible please use the desktop version, another browser on your phone (eg. Safari for iOS, Firefox for Android) otherwise you can complete an offline booking. We apologise for any inconvenience.
Feb 13, 13:40 AEDT

About This Site

If you are seeing an error page on the Locomote platform but there are no issues currently shown on this page, please get in touch via our Support Help Centre (https://locomote.zendesk.com) and we'll find out what's going on.
Please include an error code and/or screenshots (if one was shown) and that will help us get to the bottom of it!

Travel Management Platform   Partial Outage
90 days ago
98.18 % uptime
Today
Corporate Booking Tool   Operational
90 days ago
99.11 % uptime
Today
Mid Office System   Operational
Insight Reporting Platform   Operational
Hosting Provider (TMP, APAC South East 2)   Operational
Hosting Provider (Platform Services, US East 1)   Operational
Transactional Email Provider (Global)   Operational
Transactional Email Provider (Sydney)   Operational
Hosting Provider   Operational
Hosting Provider (CBT, US West)   Operational
Notification Services (Platform, APAC)   Operational
Asset Services (TMP/CBT, APAC)   Operational
Network Services (CBT)   Operational
Data Services (CBT, US West)   Operational
Data Services (TMP, APAC)   Operational
DNS   Operational
CDN   Operational
Network Services (TMP)   Operational
Zendesk Support   ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2019

No incidents reported today.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019
Resolved - The issue where users were unable to complete travel bookings via the Locomote platform has now been resolved. We apologise for any inconvenience that this may have caused.
Feb 15, 11:13 AEDT
Investigating - We are aware of an issue in which users are currently unable to complete travel bookings via the Locomote platform.
Our team is working on a fix to resolve this as soon as possible. At this stage, we strongly suggest that users book offline via their Travel Management Company. We will continue to communicate any updates moving forward.
We apologise for the inconvenience that this has caused
Feb 14, 16:08 AEDT
Feb 14, 2019
Resolved - The issues around our Support & Help Centre provider Zendesk have been resolved.
You should now be unable to view, update or lodge tickets either directly via email or via our Locomote Help Centre. We apologise for any inconvenience this may have caused.
Feb 14, 09:45 AEDT
Investigating - Our Support & Help Centre provider Zendesk is currently experiencing issues. During this time, you will be unable to view, update or lodge tickets either directly via email or via our Locomote Help Centre.
From Zendesk: "Amazon AWS is reporting issues with their Relational Database Service affecting Support, Talk and Guide services on pod 15. We are working with them to resolve the issue. We will post more information as it becomes available."
We direct you to use our chat platform Intercom for any issues, which is located on our Locomote platform. Our team will be available to answer any queries you may have. We apologise for any inconvenience.
Feb 14, 09:19 AEDT
Feb 13, 2019
Resolved - The issue where some users may not be able to login to the Locomote Corporate Travel Platform when using Safari has now been resolved. We apologise for any inconvenience this may have caused.
Feb 13, 11:08 AEDT
Investigating - We are aware of an issue where some users may not be able to login to the Locomote Corporate Travel Platform when using Safari.
We have identified the cause and our team is currently working on a fix to resolve this as soon as possible.
If you are experiencing issues, please use another browser (eg. Google Chrome, Firefox).
We apologise for any inconvenience.
Feb 8, 10:06 AEDT
Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.